Veteran Claims Consultant

Overview

Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation. The Veteran Claims Consultant serves as the veteran's primary point of contact during the initial stages of Veterans Guardian's process. Veteran Claims Consultants conduct in-depth strategy sessions, review veterans' documentation, and help them identify potential claim opportunities based on their history and current conditions.

This position combines analytical review, education, and empathetic client interaction, making it ideal for professionals who are both mission-driven and performance-oriented.

• Conduct comprehensive strategy sessions to explain the claims process and identify viable claim opportunities
• Review veterans' service records (i.e., DD-214), medical files, and rating decisions to support claim development
• Obtain required documents and disclosures, including contracts
• Enter all notes, updates, and follow-ups into Salesforce with precision and timeliness
• Collaborate with internal departments to ensure the veteran's claim moves efficiently through the process
• Meet or exceed monthly production goals while maintaining high accuracy and compliance standards

This is a full-time, onsite role located at 75 Trotter Hills Circle, Pinehurst, NC
.

• While a Bachelor's degree is preferred, it is not required for this position
• Equivalent work experience, such as military service, consulting, sales, or customer service, is preferred
• Familiarity with VA processes is strongly valued
• Excellent communication, active listening, and organizational skills
• Ability to manage multiple priorities in a fast-moving, structured environment
• Attention to detail with commitment to compliance and documentation accuracy
• Experience with Salesforce or similar CRM systems preferred
• Bottom line: you must be willing to pick up the phone, talk to veterans, understand their stories, frustrations, and concerns, and help them earn what they medically and ethically deserve

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance