Banquet Housemen

JOB SUMMARY

The Banquet Houseman is responsible for ensuring all linens, trash, glassware, plateware, silverware and other items used for Banquets are cleared. They are responsible for maintaining all banquet, convention and food service areas and ensuring they are cleaned and organized. After every event, the Banquet Houseman will ensure cleanup of all areas used for the event, including the banquet kitchen along with moving, setting, and storing chairs for concerts.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Assist with set ups to ensure department runs efficiently;
• Maintain cleanliness of banquet, meeting and conference areas to meet established cleanliness and quality standards;
• Assist back of house team when requested;
• Comply with hotel security, fire regulations and all health and safety legislation;
• Ensure equipment is in full working order and report any defects;
• Must possess basic computational ability;
• Mandatory attendance for monthly departmental meetings;
• Supply and replenish meeting rooms with clean glasses and fresh water;
• Replenish beverages as necessary and check with guests for overall satisfaction;
• Anticipate equipment needs from event orders and count same;
• Communicate with Supervisor throughout shift to be aware of the work;
• Maintain established cleaning schedule of meeting rooms and ballrooms, ensuring the space stays presentable at all times.
• Outstanding example of and a credit to Saracen Casino Resort
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism;
• Basic knowledge of Meeting Rooms Set up, service standards, guest relations and etiquette;
• Must posses strong organizational skills;
• Ability to work in outdoor areas;
• Must be a minimum of 21 years of age or older upon employment.
• High school diploma or equivalent experience required.
• Must have a professional appearance and be a team player.
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be available to work nights, weekends, and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Must be able to lift and carry up to 75 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working.
• Manual dexterity and coordination to operate office equipment, including telephones and computers.
• Ability to operate in mentally and physically stressful situations.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Saracen Casino Resort is an Equal Opportunity Employer.