Patient Services Lead

Join to apply for the PATIENT SERVICES LEAD (FULL TIME) role at Compass One Healthcare

Location:

Pikeville Medical Center – 911 S Bypass Road, Pikeville, KY 41501

Schedule:

Full‑time. Days may vary – 10:00 a.m. – 6:30 p.m. or 6:00 a.m. – 6:00 p.m. Must be able to work weekdays and weekends.

Requirements:
Supervisor experience preferred. Food Service experience required.

Fixed Pay Rate: $16.00 per hour.

Job Summary:

Patient Services Leads are responsible for coordinating patient meal service and special requests and needs for the Patient Dining Program. They ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. Leads play a key role in creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities:

• Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick‑up their meal trays.
• Work with caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interact with nursing and evaluate on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Respond to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Comply with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention‑based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

Qualifications:

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer‑based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Benefits For Our Team Members:

• Full‑time and part‑time positions are offered the following benefits:
  Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer the following benefits to associates:
  Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely,  for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their…