Customer Service Agent & Baggage Handlers | Airlink Careers Airlink

From assisting passengers with check-in to managing baggage handling, these roles are vital to Airlink’s success. This guide covers everything about working in these roles, including salaries, requirements, and how to apply.####
** Customer Service Jobs at Airlink
**** Customer Service Agents
** at Airlink are responsible for ensuring that passengers have a smooth and pleasant experience at the airport. From the moment passengers arrive to check in, until they board their flight, customer service agents assist with a variety of tasks.

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** Key Responsibilities**:
* ** Check-In**:
Assisting passengers with check-in procedures, printing boarding passes, and assigning seats.
* ** Ticketing**:
Handling inquiries about flight bookings, ticket changes, and cancellations.
* ** Boarding**:
Managing the boarding process, verifying tickets, and ensuring passengers board their flights on time.
* ** Problem Solving**:
Resolving customer complaints, answering questions, and assisting with any issues that may arise during the travel process.
** Skills Needed**:
* ** Excellent Communication Skills**:
Clear and friendly communication with passengers is essential.
* ** Customer Service Experience**:
Previous experience in customer-facing roles (retail, hospitality, etc.) is beneficial.
* ** Problem-Solving**:
The ability to think on your feet and handle unexpected issues calmly and efficiently.####
** Baggage Handler Jobs at Airlink
**** Baggage Handlers
** ensure that luggage is loaded and unloaded safely and efficiently from aircraft. They play a key role in the smooth operation of Airlink’s flights by managing the physical handling of passengers’ luggage.
** Key Responsibilities**:
* ** Baggage Loading and Unloading**:
Ensuring that luggage is loaded onto aircraft in a timely and secure manner and unloaded promptly upon arrival.
* ** Baggage Sorting**:
Sorting luggage according to flight and destination, ensuring accuracy to avoid lost luggage.
* ** Aircraft Servicing**:
Assisting with other ground operations, such as towing aircraft or positioning equipment as needed.
** Skills Needed**:
* ** Physical Fitness**:
Baggage handlers must be physically fit and able to lift and carry heavy loads.
* ** Attention to Detail**:
Ensuring accuracy in sorting and handling luggage.
* ** Teamwork**:
Collaborating with other ground staff to ensure that flight schedules are met.####
** Salaries for Customer Service Agents and Baggage Handlers at Airlink
** Salaries for
** customer service agents
** and
** baggage handlers
** at Airlink vary based on experience, location, and job responsibilities. On average:
* ** Customer Service Agents**:
Earn between
** R8,000 and R15,000
** per month, depending on experience and responsibilities.
* ** Baggage Handlers**:
Typically earn between
** R7,000 and R12,000
** per month, depending on location and shift  addition to competitive salaries, Airlink offers
** benefits
* * such as
** health insurance**,
** retirement plans**, and
** travel perks
** for employees and their families.####
** Requirements for Customer Service Jobs at Airlink
** To apply for a
** Customer Service Agent
** role at Airlink, candidates must meet the following requirements:
* ** Educational Qualifications**: A
** Matric Certificate** (high school diploma) is required.
* ** Customer Service Experience**:
Prior experience in customer service, retail, hospitality, or a related field is preferred.
* ** Language Skills**:
Fluency in
** English
* * is required, and proficiency in additional languages is a plus.
* ** Computer Skills**:
Familiarity with basic computer systems is needed for handling bookings, ticketing, and check-in processes.####
** Requirements for Baggage Handler Jobs at Airlink
** For
** Baggage Handler
** positions, Airlink seeks candidates who meet the following criteria:
* ** Physical Fitness**:
Baggage handlers must be able to lift heavy luggage and work in outdoor conditions, regardless of weather.
* ** Experience**:
Previous experience in baggage handling, logistics, or general ground operations is an advantage but not always required.
* ** Safety Awareness**:
Knowledge of safety and security protocols in an airport…