IT Operations Technician

Overview

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Learn more about the team at

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison offers a city environment with access to technology opportunities and amenities.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You ll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers.

Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at

We re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Monitor the hosting infrastructure stack and respond swiftly to problems.
• Employ investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation problems.
• Connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

• Relocation to the Madison, WI area (reimbursed).
• A history of academic and professional success.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Available to work second or third shift hours.
• Eligibility to work in the U.S. without sponsorship.
• COVID-19 vaccination.

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route.
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS.
• CompTIA+, CCNA, Network+, or Linux+ certification.
• Knowledge of VMware.

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

Referrals increase your chances of interviewing at Epic by 2x