Call Center Representative

Job  - Call Center Representative

Agency:
Office of Attorney General / Division of Criminal Investigation

Location:

Pierre, SD

Salary: $23.00

Pay Grade: GH

Closing Date: 2.3.26

This is a full-time position with the Office of the Attorney General. For more information on the Office of the Attorney General, visit (Use the "Apply for this Job" box below)..

The South Dakota Office of the Attorney General and Division of Criminal Investigation is looking for the right individual to serve as the Call Center Representative for the Statewide Automated Victim Information and Notification (SAVIN) program. This program was implemented in 2015. The purpose of this program was to centralize and automate the victim notifications process for the Courts, Corrections, and a majority of the local jails in South Dakota through a SAVIN application and web portal.

This application has the capabilities of offering minimal information through the web, as well as notifications through phone, text messaging, email, and postal mail.

Responsibilities:

• Monitoring and addressing tasks in the SAVIN application queues.
• Contacting victims regarding high priority notifications.
• Monitoring the SAVIN email inbox daily and responding accordingly.
• Managing the incoming and outgoing SAVIN mail.
• Answering inbound phone calls and emails regarding:
• Questions regarding offender and notification information.
• Assisting victim and interested party registrations.
• Resetting passwords.
• Updating victim and interested party contact information.
• General SAVIN program inquiries.

As well as other SAVIN program duties that may arise, as needed.

Minimum of an Associates Degree, at least 1 year of customer service and some experience working with or in a legal or law enforcement field.

• Proficient oral and written communication.
• Working with victims.
• Working with law enforcement.
• Basic computer skills.

• Train others.
• Provide oral and written communication on behalf of the program.
• Answer incoming calls.
• Operate Microsoft Office products.
• Handle data and process management.
• Create and maintain documentation.

• Show empathy, common courtesy, patience, and respect to all callers.
• Pay attention to detail.
• Establish effective working relationships.

This position is exempt from the Civil Service Act.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. Successful applicant(s) will undergo an abuse and neglect screening. Offers of employment are conditional upon successful completion of a drug screening.

NCRC:
If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I‑9. The State of South Dakota as an employer will be using E‑Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. This position is a member of Class A retirement under SDRS.

Must apply online:  You must apply online; emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources
Telephone:  Email: careers.us
/workforus

'An Equal Opportunity Employer'