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HelpDesk/Support Customer Service Rep

Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Pierre, Hughes County, South Dakota, 57501, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-12
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading customer support service provider is seeking a Customer Support Specialist in Pierre, South Dakota. This role involves handling inbound and outbound communications via call, email, and web chat, ensuring customer satisfaction, and mentoring new team members. Candidates should possess 5-8 years of customer service experience and an associate's degree or equivalent experience. A strong focus on accuracy and detail, along with excellent communication skills, are essential for success in this position.
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