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Customer Success Mgr./ CSM Customer Service Rep

Senior Executive Escalation Analyst

Job in Pierre, Hughes County, South Dakota, 57501, USA
Listing for: Coinbase
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency exchange in South Dakota is seeking a dedicated individual to oversee escalations management and enhance customer support. This role requires strong communication, empathy, and problem-solving skills to address escalated customer concerns effectively. Ideal candidates should have experience with CRM tools like Salesforce, be adaptable to a high-growth environment, and be motivated by the company's mission of advancing financial freedom through crypto.

Working weekends will be required.
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Position Requirements
10+ Years work experience
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