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Customer Success Mgr./ CSM

Senior Proactive CX Program Lead

Job in Pierre, Hughes County, South Dakota, 57501, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-26
Job specializations:
  • Business
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading cryptocurrency platform is looking for a Senior Program Lead of Proactive Support to enhance customer experiences by implementing strategic programs. This role requires over 5 years of program management experience, proficiency in data-driven decision-making, and a passion for customer success. You’ll drive initiatives that help detect customer issues quickly and build trust, ultimately improving retention and overall satisfaction.

Ideal candidates will have strong communication skills and experience in fintech or similar environments.
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Position Requirements
10+ Years work experience
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