Insurance Services Representative

Overview

To provide assistance to the Insurance Agents and back office support for the Department. This position will require providing service to existing and potential customers both over the phone and in person. The position will be responsible for maintaining department files, accepting premium payments, communication with insurance company representatives, oversight of the agency management computer system, and reconciliation of accounts.

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

• Maintain the insurance management software program, including data entry, preparation of reports for the agents and bank management, and reconciliation of monthly statements for the accounting department.
• Be proficient in telephone communication, including assisting customers over the phone with their immediate needs or assessing those needs and able to transfer those calls to the appropriate agency employees.
• Proactively educate customers on utilizing available access channels.
• Desire to study and test for Life, Health, Property and Casualty insurance licenses while maintaining a normal work load at the office.
• Participate in welcoming customers in the lobby, directing customers to the proper agency employee for assistance, assisting customers with payment of premiums and other walk-in needs related to insurance.
• Actively participate in business development through interactions with the public, and establish visibility to the agency in the community.
• Assist in building the customer base of the agency, and proactively contact customers to ensure customer satisfaction.
• Assist licensed agents in the preparing of insurance quotes and insurance applications to be submitted to companies.
• Maintain knowledge of insurance regulatory requirements, and have a thorough understanding of the functions that must be performed by a licensed insurance agent.
• Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.
• Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner.
• Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays.
• May be asked to assist at various branches across Southern Bank’s footprint; and,
• Completes and performs any other duties as assigned.

• Demonstrate positive and helpful attitude towards customers and prospective customers.
• Good interpersonal communication skills.
• The ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors.
• Computer and data entry skills. Some accounting and reconciliation skill. Good customer service skills.

• High School diploma or equivalent.
• Insurance licenses not required, but willingness to seek Life & Health and Property & Casualty Insurance licenses desired.

Family & Trust:
Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service:
Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength:
Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Building Customer Loyalty:
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Applied Learning:
Assimilating and applying new job-related information in a timely manner.

Quality Orientation:
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.