Retail Associate

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The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks as needed to achieve customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Treat all Customers and Associates with respect and courtesy; be friendly and professional at all times.
• Assist Customers as needed—register trained, answer questions, and greet with a smile and hello.
• Provide prompt responses to Customer Service calls and handle issues courteously.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the Company’s dress code.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency and merchandising per company best practice.
• Understand the Loss Prevention Awareness program and merchandise protection standards.
• Safeguard confidential information, cash, and credit card information.
• Follow all Mark‑Out‑of‑Stock (MOS) policies for processing and disposal.
• Follow all policies concerning cash, check, charge card, and refund transactions.
• Demonstrate a sense of urgency to efficiently perform the role and maximize productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• For Associates who work Stockroom shifts:
  Ability to regularly push, pull, and lift more than 20 pounds.

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This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender…