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Licensed Team Lead -Lenscrafters

Job in Pickering, Ontario, C1V, Canada
Listing for: ESSILORLUXOTTICA GROUP
Full Time position
Listed on 2026-01-14
Job specializations:
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service
Salary/Wage Range or Industry Benchmark: 36.65 CAD Hourly CAD 36.65 HOUR
Job Description & How to Apply Below
Position: Licensed Team Lead on-Lenscrafters

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties and Responsibilities

While working in Retail

  • Ensure the Lens Crafters team provides unsurpassed Customer Service
  • Proactive & solution driven, accurate execution & product knowledge
  • Assists customers with selections, provides recommendations, assists sales associates
  • Serves as a responsible alternate store key holder

Under current & valid state Opticianry license, performs the following: provide expertise & product knowledge on lens choices based on the patient's vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements.

While working in Lab, if applicable

  • Custom fits glasses & precisely place prescription in lenses
  • Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
  • Ensures finished eyewear meets optical standards & customer requirements
  • Creates a safe working environment for all, demonstrates safe work practices
  • Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
Basic Qualifications
  • HS diploma/GED
  • Current & valid state Opticianry license
  • Strong optical & retail experience
  • Knowledge of current optical theory & merchandise
  • Strong communicator & listener
  • Strong inter-personal skills
  • Strong basic math skills
  • Sales skills
  • Problem solving ability
  • Familiarity with cash register, computers & calculators
  • Leadership & training experience
  • Edging & mounting experience
  • Basic optics knowledge & optical measurement experience
Preferred Qualifications
  • State licensure (if applicable) &/or ABO Certification in non-licensed states
  • Lens Crafters Final Eyewear Inspector Certification
  • Lens Crafters Quality, Fitting & Adjusting Program
  • Optical machinery/instruments experience
  • Customer service experience
  • Accu Fit Digital Measurement System certification
  • Knowledge of current store merchandise & lens options
Pay and Benefits

Pay Range: $36.65. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Employment Opportunity Statement

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

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