Medical Secretary

Position Title:

Medical Secretary Employment Status:
Permanent Full time Position Status:
This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply. Job Posting Deadline for Internal Candidates:
December 29, 2025, at 5:00pm Hours of Work/

Schedule:

Casual shifts will be offered as needed Position

Reports To:

Manager, Integrated Care and Experience Salary Range:
Annualized salary range $44,695 - $47,858, commensurate on skills and experience, plus participation in Benefits and HOOPP. Primary

Work Location:

Oshawa/Pickering ON; (with flexibility to transition to/work at other DCHC sites as required). Organisation

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community‑based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well‑being.

DCHC also provides equity‑based programs and services that focus on priority populations such as Indigenous, Black, the 2

SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team‑based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It’s an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

• Drive Program and Service Integration and Client Experience Across All that DCHC Does
• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHC’s Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

The Medical Secretary will be a welcoming, effective, collaborative member of the Agency’s Clinical Services, Primary Care inter‑professional team. The Medical Secretary works within the Administrative Support Team (AST) to support our primary care service providers, including the Registered Nurses, Nurse Practitioners, Physicians and Dietitians on our Medical Services Team (MST) and the Therapists (Registered Social Workers and Registered Psychotherapists) on our Counselling Services Team (CST) as well as the Interprofessional Care Team (IPC).

The Medical Secretary will be the first point‑of‑contact for clients in our community which often includes people who are marginalised and at‑risk with respect to the social determinants of health.

• Actively contributes to developing and maintaining a welcoming environment for Durham CHC clients and our community by demonstrating a non‑judgmental, respectful, and accepting approach to client care - whether meeting clients face‑to‑face or speaking to clients by telephone
• Demonstrates excellent customer service skills for our internal and external clients and stakeholders
• Provides accommodation and maintains accessibility for clients as needed, whenever possible
• Able to maintain active awareness of people entering and leaving Durham CHC’s facilities, ensuring that clients are checked‑in, registered for service(s) and ensuring personal awareness of any special requirements/provisions that are noted in the client’s Electronic Health Record (EHR). Example:
  When clients are checked‑in, ensuring that demographic data, emergency contact information and health card information are maintained and updated
• Share and/or perform the duties of ‘Receptionist’ when required - and effectively connect clients with the…