Dealer Supervisor

Overview

Pickering Casino Resort is seeking Full-time Dealer Supervisors. Under the direction of the Table Games Management Team, this position monitors day-to-day activities of table games operations in an assigned area while contributing to a safe and welcoming work environment for all team members. Assists with the implementation of new table games initiatives. Provides superior customer service and conducts all table games in a precise, efficient, and secure manner in accordance with all applicable policies and procedures.

Responsible for the full recruitment cycle, training, performance management, and development of dealers. Leads by example to create Great Experiences and Memories for all guests and colleagues.

Additional notes: Candidates must be ready and willing to work at both locations, with a flexible schedule including evenings, weekends, holidays, and overnights. Hours and location will be based on operational needs.

• Supervises and monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work in an assigned area.
• Makes changes to schedules as required.
• Responsible for the performance management of Dealers including incident investigations, coaching, progressive disciplines and mentoring team members; investigates PVNs, documents and communicates issues for the management team to address.
• Participates in the implementation of table games strategic plans.
• Requests fill/credit issuance as required.
• Verifies cash/value transactions pertaining to floats, fills credits and tips.
• Responds to and resolves guests’ complaints in a timely and professional manner.
• Reports irregularities and suspicious activities to surveillance, security and management team as required.
• Assists in allotting player seating and waiting lists.
• Maintains a tidy work area.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members.
• Ensures compliance with licensing laws, health and safety, FINTRAC data entry requirements, knowledge of AML (Anti Money Laundering) and other statutory regulations.
• Supports the Great Canadians Rewards Program with team member awareness initiatives and measurement of guest satisfaction.
• Performs other duties as assigned or directed.

• Minimum 1 year of supervisory experience in a commercial casino.
• Minimum of six (6) months of full-time dealing experience or one (1) year of part-time dealing experience required.
• Secondary School Diploma; post-secondary education or a suitable combination of education and experience an asset.
• Knowledge and experience in a variety of table games required.
• Strong leadership skills with the ability to coach and mentor team members.
• Strong problem-solving and conflict resolution skills.
• People-focused and committed to service excellence.
• Proactive and solution-oriented with a drive to succeed.
• Ability to exceed internal and external customer expectations through timely, effective and service-oriented communication.
• Computer literacy in MS Office.
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.