Partner Support Representative

Apply for the Partner Support Representative role at goeasy Ltd.

Lend Care is one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. We help Canadians access life’s essential moments by delivering fast, flexible financing for healthcare, home improvement, powersports or retail purchases.

• Provide exceptional customer service to ensure our Partners experience consistent quality.
• Address Partner inquiries and requests via inbound calls and emails with prompt and effective responses.
• Engage with Partners through probing questions to thoroughly understand and address their specific needs.
• Act as a trusted liaison between our Partners and various departments at Lend Care.
• Take accountability to solve partner issues from beginning to end.
• Demonstrate comprehensive knowledge of Lend Care’s services.

• Minimum 1-2 years of experience in customer service or call center/contact center role.
• Excellent verbal and written communication skills.
• Proven ability to multi-task, adapt to changes in a fast‑paced environment, and work independently.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Ability to work Saturdays.
• Ability to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
• For a complete picture of total rewards, please .

We are offering $18.10/hour CAD for this role, plus the opportunity to earn monthly bonuses. If your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.