Patient Advocate

Job Summary

The Patient Advocate serves as a liaison between patients, families, and the Reading Hospital as a means to fulfill the right of patients and their representatives to be able to file a complaint, as well as to provide meaningful response and resolution to quality of care concerns. The Patient Advocate may propose actions and/or contribute advisement on identified opportunities for improvements to Patient Experience.

The Patient Advocate must demonstrate the knowledge and skills necessary to provide appropriate assistance to help meet the service and support needs of patients and families and be a resource for staff regarding Patient Rights and Experience. This position does support both Pottstown and Phoenixville Hospitals.

Hours: 8am-5pm

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

• 2 year/Associate Degree - OR - combination of relevant education & experience may be considered in lieu of Associate Degree

• Relevant Experience

• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Listening Skills
• Medical Terminology
• Microsoft Office Applications
• Multitasking
• Negotiation Skills
• Organizational Skills
• Prepare & Give Presentations
• Problem Solving Skills
• Service Orientation
• Strategic Thinking

We believe in the power of people to create great care.

Pottstown Hospital is a 213-bed facility with a full range of health services, including inpatient and outpatient, medical and surgical, and diagnostic and emergency care, to name a few. We believe in the power of people to create great care. We deliver compassionate, safe, quality care. And we work hard every day to be a place of healing, caring, and connection for patients and families in the community we call home.

Awards:

• Health grades® Patient Safety Excellence Award™ (2023)
• Lown Institute Hospitals Index:
  Grade A Cost Efficiency, Grade A Inclusivity
• The Pottstown Mercury Readers' Choice Award - Best Hospital
• Get With The Guidelines Stroke SILVER PLUS
• Get With The Guidelines Heart Failure GOLD PLUS

• Accredited by The Joint Commission
  • Certified Primary Stroke Center
  • Certified in Hip/Knee Replacement, Heart Failure
• Accreditation by the American College of Surgeons
  • Commission on Cancer
• Accreditation with the American College of Radiation Oncology
• American College of Radiology Accreditation
  • CT Scan, MRI, Mammography, Nuclear Medicine, and PET Scan
• Intersocietal Accreditation Commission (IAC)
  • Extracranial Cerebrovascular Testing
• Designated Lung Cancer Screening Center by the American College of Radiology

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.

Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, Tower Direct ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.