Transcon Outbound Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission:
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within — more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs — they're chances to grow, do what you love and build a career with us!

Summary:

Manage the on-time and accurate pick up, process, and transfer of Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of destination branches.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy- understand customers procedures and maintain updated internal SOPs

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Effective interpersonal skills, including proven verbal and written skills.
• Detailed oriented with ability to manage multiple job functions with minimal supervision
• Pro‑active, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus