Support Engineer

* You
* Do you have the following skills, experience and drive to succeed in this role Find out below.

* Tell the truth, keep your promises, and stay true to your principles

* Are sought out by friends when they shop for technology

* Have a grounded sense of self and respect for others

* Explain technical ideas in ways others can understand

* Inspire confidence in others:
They often look to you to make decisions

* Feel a deep sense of disgust when you see a file named "final final version-2.docx."

* Are comfortable with confrontation

* Understand that "it works on my machine" is not a valid excuse

* Are good at seeing people's motivations

* We
* * Are fanatical about protecting our team and make candidates think they’re applying for a job with the FBI

* Give you clear expectations and frequent feedback

* Surprise new team members with our blend of respect and brutal honesty

* Work hard and insist on excellence in everything, but don't believe in micro-management

* Develop trust through building personal relationships with our fellow team members

* Care more about your character than your college degree

* Like to laugh and don’t take ourselves too seriously

* Our Values
*
* * Courageous Candor.
* Tell it like it is, when it needs to be said. Engage in constructive confrontation. When in doubt, be brutally honest.

* * Deliver Excellence.
* Don’t be helpless. Don’t cut corners.

* * Protect the Team.
* Put the team’s needs above your personal agenda. Do not gossip. Keep your commitments to your team.

* About Us
* OBD Solutions LLC (f. 2002) is a privately held technology company located in Phoenix, Arizona. We design, manufacture, and sell the world’s best OBD adapters under the OBDLink brand. Our mission is to give automotive enthusiasts the freedom to leverage the power of vehicle computer systems.

Based on our own experience working for other companies, exit interviews, and feedback from teammates (both current and former), here are a few things that we believe make us stand out:

* We are a meritocracy. We judge people by the content of their character. We celebrate diversity of talents, personalities, and experiences. We hire, reward, and promote team members based on their individual adherence to our values and their ability to deliver results.

* The odds are high that you will make a best friend at work.

* We believe that it makes good business sense to give every team member the best tools and trust them to get the job done.

* Equal Opportunity Employer
* OBD Solutions is an equal opportunity employer. We hire the most qualified candidate without regard for any characteristic protected by law, including but not limited to age, race, national origin, religion, sex, disability, genetic information, gender, sexual orientation, or familial status.

* Job Duties and Responsibilities
* Your mission will be to deliver a great customer experience by resolving complex technical issues. You will have three key areas of responsibility:

* Handle and resolve Level 3 inquiries

* Collaborate with Engineering to reproduce, analyze, and document reported issues

* Train Support representatives

* Additional Role Details
* * Total compensation includes salary + a 20% performance-based bonus

* 40-hour work week, Monday-Friday

* Flexible hours, between 6:00 am - 9:00 pm

* In-office position

* Benefits
* * Performance-based system of bonuses and raises

* Medical, dental, vision, and life insurance

* 401(k) with matching contributions

* Unlimited PTO + Paid holidays

* Company-paid Executive Costco membership

* Company-paid Financial Peace University with $2000 bonus after successfully completing the course

* How to Apply

* If you've read this far, congratulations! It speaks to your conscientiousness and attention to detail—qualities that are essential for this position.

To apply for this job, please email your resume to us and include the word “Sméagol” in the subject line to help us weed out people who aren’t as thorough.

_Note that a final step in the hiring process is for you (the candidate) to arrange personal reference calls with your former supervisors, colleagues, and others we may choose. xrlwcon If you are uncomfortable with this requirement, please do not apply._

Job Type: Full-time

Pay: $70,000.00 - $ per year

Benefits:

* 401(k)

* Dental insurance

* Flexible schedule

* Health insurance

* Life insurance

* Paid time off

* Vision insurance

Work Location:

In person