Support Engineer

Support Engineer – Full Time $70, total pay/year
Job Description
You

• Tell the truth, keep your promises, and stay true to your principles
• Friends seek your opinion when shopping for technology
• Have a grounded sense of self and respect for others
• Explain technical ideas in ways others can understand
• People look to you to make decisions
• Feel a deep sense of disgust when you see a file named “_version-2.docx.”
• Are comfortable with confrontation
• Understand that “it works on my machine” is not a valid excuse
• People tell me that I’m good at seeing people’s motivations

• Are fanatical about protecting our team and make candidates think they’re applying for a job with the FBI
• Give you clear expectations and frequent feedback
• Surprise new team members with our blend of respect and brutal honesty
• Work hard and insist on excellence in everything, but don’t believe in micro-management
• Develop trust through building personal relationships with our fellow team members
• Care more about your character than your college degree
• Like to laugh and don’t take ourselves too seriously

• Courageous Candor. Tell it like it is, when it needs to be said. Engage in constructive confrontation. When in doubt, be brutally honest.
• Deliver Excellence. Don’t be helpless. Don’t cut corners.
• Protect the Team. Put the team’s needs above your personal agenda. Do not gossip. Keep your commitments to your team.

OBD Solutions LLC (f. 2002) is a privately held technology company located in Phoenix, Arizona. We design, manufacture, and sell the world’s best OBD adapters under the OBDLink® brand. Our mission is to give automotive enthusiasts the freedom to leverage the power of vehicle computer systems.

Based on our own experience working for other companies, exit interviews, and feedback from teammates (both current and former), here are a few things that we believe make us stand out:

• We are a meritocracy. We judge people by the content of their character. We celebrate diversity of talents, personalities, and experiences. We hire, reward, and promote team members based on their individual adherence to our values and their ability to deliver results.
• The odds are high that you will make a best friend at work
• We believe that it makes good business sense to give every team member the best tools, and trust them to get the job done

Equal Opportunity Employer

OBD Solutions is an equal opportunity employer. We hire the most qualified candidate without regard for any characteristic protected by law, including but not limited to age, race, national origin, religion, sex, disability, genetic information, gender, sexual orientation, or familial status.

Your mission will be to deliver a great customer experience by resolving complex technical issues. You will have three key areas of responsibility:

• Total compensation includes salary + a 20% performance-based bonus
• 40-hour work week, Monday-Friday
• Flexible hours, work anytime between 6:00 am – 9:00 pm

If you’ve read this far, congratulations. It speaks to your conscientiousness and attention to detail qualities that are essential for this position. To apply for this job, please email your resume to careers+ and include the word “Sméagol” in the subject line to help us weed out people who aren’t as thorough.

Note that a final step in the hiring process is for you (the candidate) to arrange personal reference calls with your former supervisors, colleagues, and others we may choose. If you are uncomfortable with this requirement, please do not apply.