Case Manager - Women's Center

Overview

Job Title: Case Manager

Supervisor: Program Coordinator

Classification: Exempt

Hiring Salary Range: $46,800 - $49,800 per year

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position

Description:

The Case Manager position is responsible for engaging UMOM's clients to build rapport and provide direct case management support and advocacy with a continued eye toward skill building, resource connection, and employment, with the goal of assisting clients in identifying, obtaining, and maintaining permanent housing. The Case Manager is the primary point of contact for community providers ensuring collaboration across service sectors.

• Client Engagement and Rapport Building:
  Assesses immediate client needs and ensures immediate connection to resources. Supports with orienting clients to program rules and expectations as well as UMOM's full scope of services. Develops a relationship through empathy, and learns clients' unique circumstances and motivations.
• Collaboration:
  
  Coordinates with Workforce Development team to continuously develop income-based resources for clients. Identifies and maintains service collaborations with outside providers. Participates in service coordination team meetings with internal and outside providers.
• One-on-One Case Management and Documentation:
  Maintains a friendly, accessible attitude toward clients. Enters timely and accurate case notes and assessments per agency expectations while maintaining client confidentiality and following program guidelines for charting. Utilizes evidence-based practices (e.g., Motivational Interviewing and Trauma-Informed Care). Assists clients in securing identification and documentation needed to access housing. Develops case plans and meets regularly to discuss progress. Supports clients in pursuing employment and permanent housing.
  
  Arranges transportation as needed. Works with UMOM's workforce development specialists to align employment opportunities. Ensures clients exiting to permanent housing are oriented to the neighborhood with connections to local resources.
• Other duties as assigned by Leadership and/or Executives.

Experience and Education

• High School or GED Diploma required
• Bachelor's degree preferred
• Minimum 3 years of experience working with at-risk populations and/or case management required
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred
• Knowledge of nonprofit sector; experience working with underserved or disadvantaged populations preferred
• Knowledge of homeless services, community resources, workforce and housing providers

Computer skills

• Basic computer literacy including data entry, web navigation, typing, and the ability to learn new software systems
• Proficiency with Windows, Microsoft Word, Excel, and Outlook
• Experience with Efforts to Outcomes (ETO) or HMIS preferred

Compliance

• Valid Level One Fingerprint Clearance Card or ability to obtain one
• Ability to clear Central Registry Screening from the Department of Child Safety & Adult Protective Services
• Ability to comply with and pass all required background checks and drug screening requirements
• Valid AZ Driver's License and driving record within UMOM policy
• 50/100 level of car insurance coverage
• This is a Safety Sensitive position

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. Duties require extended periods of time being stationary and using standard office equipment (computer, printer, fax, calculator, copier, telephone, etc.).

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on tasks and details while switching between tasks
• Ability to exercise independent judgment and take ownership of decisions
• Ability to think systemically relative to the scope of the position
• Ability to work independently and self-manage while being a strong team player
• Ability to organize, meet deadlines, prioritize and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships in a fast-paced, collaborative setting that values diverse opinions

The typical…