Case Manager II

Southwest DHQ
Salvation Army Divisional Headquarters
Phoenix, AZ , USA

LOCATION: Phoenix Family Services

STATUS: FT/40hrs/wk/Non Exempt

Pay: $20.00 - $21.00 per hour

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Experience can substitute for education on a 2:1 ratio
• Minimum three years experience in social services
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
• Able to maintain a non-judgement attitude, professional approach and boundaries with clients
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Ability to assess at risk participants and situations
• Ability to maintain a clam demeanor in stressful situations
• Excellent verbal and written communication skills
• Must pass a criminal background check
• Maintain strict confidentiality of sensitive client data
• Good organizational skills
• Must be able to secure and maintain an Fingerprint Clearance Card

RESPONSIBILITIES:

• Interview clients by phone and in-person to determine eligibility for the Emergency Assistance program
• Submit guarantees to various utility companies
• Work with landlords to collect and process information for rental assistance in an accurate and timely manner
• Maintain client confidentiality within all aspects of duties relating to the collection & reporting of client-based information
• Interviews clients to determine their needs and refer them to the appropriate community agencies and services
• Acts as a liaison between clients, organizations, and utility agencies
• Complete a variety of paperwork accurately and on time
• Ability to work within a budget for grant purposes
• Creates and updates manual or computer database client files while maintaining records required for follow up
• Encourages clients to utilize community opportunities, resources, and services
• Keeps current files of social services available to area residents
• Serves as the point person that communicates within the Case Management team for decision making
• Maintains regular and reliable attendance
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity
• Ensure compliance with operational policies and update as needed
• Run Wellsky reports and check on data quality as assigned
• Provide crisis case management to clients as needed
• Develop and/or implement required statistical and financial reporting
• Review case files checking for accuracy and completeness
• Attend training opportunities to enhance program effectiveness
• Monitor and promote outreach functions
• Participate in seasonal programs
• Identify, plan and organize team activities as needed

When possible, appropriate, & approved utilize the POH sustainability model for long term success towards self-sufficiency

Pathway of Hope

• Qualify and determine client eligibility for POH services and/or financial assistances available through the Corps location.
• Help qualify client families, who meet POH criteria, to receive related case management services.
• Conduct intake & client assessments such as URICA, Client Sufficiency Matrix, & Herth Hope Index, and Working Together Agreement.
• Provide one-on-one goal setting, with client input, & recommend a reasonable action plan for each case using best practices from the Pathway of Hope manual.
• Assist clients in obtaining and appropriately utilizing community resources, particularly those related to housing, employment, recovery support programs, educational opportunities, and other relevant services.
• Complete administrative tasks for processing material assistance to POH client families and other clients/families who meet criteria for related assistances. This includes but is not limited to screenings, application forms, collecting proper documents (i.e. identification (), income or bank statements, lease, mortgage, proof of financial hardship, documentation of homelessness or risk of homelessness, etc.) and completing check requests, etc.
• Record and maintain accurate client information, with thorough data entry, utilizing the Well Sky Community Services, as well as internal excel spreadsheets used to track funding drawdowns, in collaboration with the divisional fiscal department.
• Maintain client notes, Case Notes and documentation that are clear, thorough, complete, and up-to-date.
• Meet with client weekly and/or maintain client contact on a regular basis to review the agreed upon Action Plan and update the plan as needed. Assist clients in identifying barriers to success. Conduct motivational interviews to support clients in moving toward self-
• Build a positive network of relationships with community resources as a representative of TSA.
• Act as a…