Workforce Development Coordinator

Job Title: Workforce Development Specialist

Hiring Salary Range: $46,800 - $49,800 per year

Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $23 million, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 13,000 unique individuals across all our services annually, including families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Free Medical, Dental, Vision, Short Term Disability & Life Insurance/AD&D plans. In addition to:
Paid Time Off, Paid Holidays, 401k with Employer Match, Legal Services, Professional Development Fund and more.

At UMOM we believe that housing + income ends homelessness. The Workforce Development Specialist is responsible for implementing UMOM's employment and job training strategies to assist clients via groups and in 1:1 appointments in obtaining and retaining sustainable income to support ending their experience of homelessness. The WDS will support case managers by providing referrals to the Job Readiness Series and accessing resources.

WDS will participate in the facilitation of Job Readiness Workshops and will identify and schedule 1:1 appointments for high acuity clients in attendance with the appropriate Workforce Specialist.

• Serves as an ambassador of UMOM's workforce development strategy by supporting the regular implementation of employment services by program case managers, including training and supporting case managers to establish a time-sensitive employment/income plan that is integrated with a client's housing plan.
• Thoroughly assesses client's unique need while identifying and strategizing around barriers to long-term success.
• Assists clients in co-creating an employment plan to be able to achieve sustainable income based on their unique needs and circumstances and regularly meet to discuss and review progress.
• Meets regularly and consistently with clients to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment.
• Facilitates employment readiness workshops such as resume writing, mock interviewing, and financial literacy for UMOM clients.
• Attends program case conferences to support case managers in addressing the unique needs of clients experiencing employment‑related issues.
• Identify high acuity clients in the Job Readiness Workshop Series and schedule a 1:1 appointment for them with their program‑specific Workforce Development Program Specialist.

• Provides retention services for clients who obtain employment at regular appointed intervals to address potential issues in maintaining employment.
• Coordinates and facilitates weekly and bi‑monthly hiring events, including prioritizing employers that are the most appropriate fit for UMOM's clients.
• Establishes and nurtures relationships with public and private employers to develop direct job placement opportunities for participants.

• Documents all clients contact in UMOM's internal database, Efforts to Outcomes (ETO) within 72 hours.
• Creates and maintains training curriculum and instructional material.
• Supports program staff in the completion of accurate employment documentation in ETO, addressing discrepancies ongoing.

Other duties as assigned by Leadership and/or Executives.

• High School or GED Diploma, required
• Bachelor's degree, strongly preferred
• Minimum 3 years of experience working with at‑risk populations and/or case management required
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred
• Experience in and passion for workforce development, employment services, and vocational training preferred
• Knowledge of non‑profit sector; experience working with…