Survivors of Torture Caseworker

Join to apply for the Survivors of Torture Caseworker role at International Rescue Committee

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933, the IRC is one of the world’s largest international humanitarian non-governmental organizations, operating in more than 40 countries and 29 U.S. cities. IRC employees deliver lasting impact by restoring safety, dignity, and hope to millions.

If you’re a solutions-driven, passionate change-maker, join us to positively impact the lives of millions worldwide.

The Safety & Wellness Caseworker provides comprehensive, culturally appropriate, and trauma-informed case management services to Survivors of Torture (SOT) clients. This role focuses on helping clients access psychosocial support, mental health referrals, and community resources that promote healing, adjustment, and self-sufficiency. The position also supports administrative and coordination tasks, including data entry, reporting, outreach, and training activities for community partners and service providers.

Responsibilities include, but are not limited to:

• Provide direct case management services to Survivors of Torture clients, ensuring trauma-informed, client-centered support.
• Conduct eligibility screenings, complete enrollment paperwork, and perform social and legal assessments for all new clients.
• Develop individualized service and safety plans tailored to each participant’s needs and goals.
• Assist clients in accessing benefits, mental health services, legal support, and community-based resources.
• Advocate for clients to receive culturally and linguistically appropriate services from mainstream providers.
• Conduct regular follow-up meetings to assess progress, address barriers, and adjust service plans as needed.
• Maintain detailed, timely case notes and ensure all data is entered into appropriate tracking systems.

• Conduct outreach to refugee-serving agencies, ethnic community-based organizations, and service providers to promote awareness of the SOT program.
• Coordinate trainings and informational sessions for partners to strengthen service capacity for torture survivors.
• Develop and maintain partnerships with SOT network agencies, mental health providers, and community partners to enhance client referrals and service quality.

• Support data collection, program reporting, and donor proposal development.
• Assist in preparing required documentation and reports for funders and HQ as scheduled.
• Participate actively in team meetings, staff development, and program planning.
• Implement client satisfaction and progress surveys at intervals defined in grant requirements.
• Follow all IRC policies, procedures, and protocols, including adherence to the IRC Way and safeguarding standards.

• Reports to:
  
  Safety & Wellness Supervisor
• Indirect Reporting:
  Interns and Volunteers (as assigned)
• Internal:
  Safety & Wellness team, other IRC Arizona programs
• External: SOT network partners, Arizona SOT coalition members, legal service providers, community organizations, and social service agencies

• Bachelor’s degree in social work or a related field preferred.

• Minimum of 2 years of professional experience in case management or social services.
• Experience supporting trauma survivors, victims of violence, or vulnerable populations strongly preferred.

• Strong organizational and time management skills; detail-oriented and able to meet deadlines.
• Excellent communication and interpersonal skills with ability to work effectively across cultures.
• Public speaking or training experience preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Ability to work independently, manage multiple priorities, and problem-solve effectively.
• Commitment to trauma-informed care, cultural humility, and ethical service delivery.

• Proficiency in written and spoken…