Service Technician - Veterinary; Arizona

Overview

Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

• Install, Maintain and/or Repair Veterinary Equipment

• Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
• Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
• Trains to perform standard system installations and tests the functionality of all components.
• Trains customers on the use and basic maintenance of equipment at the customers site.
• Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
• Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
• Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
• Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

• Determines parts, supplies or tools needed to complete service requests.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Manages vehicle inventory and restocks as necessary.
• Physical inventory audits on a bi-annual basis.

• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

• High school diploma or equivalent.
• 0-5 years prior experience in a Veterinary/Medical/Dental environment.
• PC skills in Windows based programs
• Must maintain a valid driver’s license and good driving record.
• Strong customer service skills
• Motivated team player

• At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
• Previous X-Ray experience preferred
• SAP experience
• Excellent organizational and problem-solving skills
• Carpentry/plumbing/heating/electrical/electronic related experience.
• Technical training in Bio-med/electronics or related technical field.

• Lifting or Carrying:
  Frequent to continuous heavy physical activity – lifting up to 100 pounds
• Sitting or Standing:
  Light physical activity
• Use of Hands:
  Occasional or frequent moderate physical activity
• Climbing:
  Light physical activity
• Operating a computer or other office device (Laptop 1 hour per day)
• Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
• Reading or sight -- "requires frequent review of vendor contracts"

• Hazardous chemicals
• Biohazard materials or waste
• High voltage
• Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)
• This position requires traveling to customer locations and providing services and support to customers.

This position requires overnight travel.