Customer Support Engineer

Kokusai is a world leader and rapidly growing company in the design, manufacture, installation, and maintenance of vertical diffusion furnaces used in semiconductor fabrication facilities around the world. This is a unique and exciting opportunity to fill a key technology position serving the semiconductor equipment market with a career growth-oriented company.

We are seeking a highly motivated individual to fill the Customer Support Engineer position in Chandler, AZ.

Join a Team creating a positive and lasting impact on our business!

• Responsible for on-site servicing and modification of Kokusai Electric products onsite at customer locations. Provides hands-on technical support at customer locations covering the operation of the equipment, as well as being responsible for the execution of preventative and corrective maintenance activities. Excellent communication skills and serves as a liaison between the customer and various Kokusai stakeholders in Japan and the USA, on a variety of technical and logistic responsibilities.
  
  Provides feedback to service, sales and technical support groups on customer’s needs and requests.
• Located at a customer site but able to travel (~10%) as required for training, to perform preventive and basic corrective maintenance, installation or de-installation at other locations.
• Have the flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.
• Follows required Kokusai Electric & Customer safety protocols and procedures at all times.
• Has the ability to work long periods of time in a labor-intensive environment.
• Will be required to work overtime and/or travel on short notice, including unscheduled or other shifts as required.
• Demonstrate good customer service skills and maintaining a professional behavior.
• Assist with tool installation and removal when required.
• Completes assigned work in a timely manner.
• Utilize Kokusai Electric administrative database systems for Procedures, Equipment Change Notices (ECN), Parts and Drawing discovery and usage with some assistance.
• Show initiative in self-study and continuous improvement in Kokusai Electric equipment knowledge and maintenance skillsets (Preventative Maintenance, Corrective Maintenance, Customer Service).
• Learns and applies basic diagnostic techniques and the use of recommended documentation.
• Must be able to work with others or independently at a high level.

EDUCATION:

A.S. or B.S. in related Electro/Mechanical or Electronic field or equivalent training.

EXPERIENCE:

Minimum 2 years directly related semiconductor industry experience. Demonstrated knowledge on Kokusai Electric (or competitor) product lines.

• Travel:
  Yes, as needed, ~10% of the time
• Relocation Eligible:
  Yes

The salary offered to a selected candidate will be based on several factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience ($74.8K - $87.3K). In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation.

Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

To apply, please send your resume to K