Fire Alarm Service Specialist

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Fire Alarm Service Technician to join our amazing culture. In this role, you will be responsible for servicing and programming fire alarm systems.

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Service Technician.

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance diversity in achieving that goal. Our company was built upon a solid foundation of 10 values and beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by referring top talent to the Talent Acquisition Team and hiring managers.
• Act as the customer's best service provider at all times, ensuring Convergint is the first choice for service.
• Assist in the testing, programming and commissioning of fire alarm and life safety systems.
• Assist in the servicing of fire alarm and life safety systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programming of fire alarm systems, schematics and operational/product manuals.
• Execute all work in accordance with local and national codes, general best practices and company health and safety policies and procedures.
• Communicate and work with other team members consistently to improve overall operations of the Convergint Technology Center and the company.
• Keep up to date and informed on all company policies.
• Present a professional image of Convergint Technologies at all times in appearance and behavior.

• Exceptional customer focus and the ability to work under pressure; ability to maintain awareness of, and meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

• 10 company holidays and paid time off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, dental & vision plan
• Life insurance & disability plan
• Wellness program
• 401K matching plan
• Colleague assistance program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate social responsibility day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Education:

High School/GED or equivalent experience.

Minimum Experience:

3–5 years as a fire alarm service technician with experience in programming EST 3 or EST 4 (Edwards) fire alarm systems or similar complexity.

Preferred Experience (but not required): 2 years of hands‑on experience in the commercial/industrial/low voltage/electrical industry.

• NICET II Certification in Fire Alarm
• Associate’s degree in Electronic Technology, Instrumentation

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.