Field Service Technician

About the Role

Dematic Corporation is hiring a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service, repair and maintenance training for installed Dematic systems and equipment. As the Dematic representative at customer facilities, it is heavily responsible for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for customer use and that customers are satisfied with their Dematic system and equipment.

This role can be based anywhere throughout North America, preferably near an airport for travel. Overtime and occasional weekend work may be required. The position is 100% travel.

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn more here:

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $36 to $40 an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

• Repair and maintenance of Material Handling Equipment (MHE) including belt tracking, component adjustment/replacement, component lubrication, etc.
• Complete preventative maintenance routines, documentation, and procedures.
• Use electrical test equipment to troubleshoot electrical circuitry.
• Create and close work orders in the asset management system with appropriate data including labor hours, equipment maintenance, and parts used.
• Troubleshoot conveyance problems and understand resources needed to resolve them.
• Locate and track spare parts from inventory.
• Perform complex maintenance and equipment testing to ensure they meet specifications.
• Aid in training customers to operate equipment.
• Respond to service calls and correct equipment failures and faults.
• Identify problems as they occur and take appropriate steps to solve them.

• High School diploma or equivalent required. Typically, an Associate's degree or vocational technical training preferred. Specialized skill training/certification preferred.
• Demonstrates a senior-level knowledge of 5-7 years of experience in a technical or specialty area.
• Proven experience in area of responsibility and successful demonstration of position and key tasks as presented above.
• Ability to be customer facing while maintaining professional communications through email and in person conversations with onsite customer leadership, Dematic leadership, and technicians.
• Responsible for leading projects, teams, and directing day-to-day operations and tasks to onsite maintenance team.
• Able to lift and move material up to 50 pounds each.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Occasionally push and pull wheeled dollies loaded with products up to 100 pounds.
• Able to climb ladders and gangways safely and without limitation.
• Working conditions may include small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours, and wet or uneven surfaces.
• Strong PLC and electrical background / troubleshooting capabilities.