Field Service Technician - Phoenix, AZ

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At Vertiv, we design, manufacture, and service the mission‑critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. We are the trusted service provider for more than 70% of Fortune 500 companies, including industry leaders in data centers and providers of colocation and cloud service.

• Vertiv is an industry leader in technology and services with a best‑in‑class customer service and safety culture.
• Company leaders have many years of hands‑on field service experience in this industry and others.
• Tremendous focus is placed on employee technical and leadership development.
• Technical training takes place in our state‑of‑the‑art training academy or regional training center with a strong focus on immersive, hands‑on learning.
• Competitive benefits include company vehicle, smartphone, laptop, personal protective equipment (PPE), tools of the trade, 401(k), profit sharing, generous PTO/vacation, medical, vision, and dental.
• Abundant technical resources including 24/7 technical/factory support and technical online libraries of product documentation, work instructions, and self‑help troubleshooting guides.
• Company‑wide commitment to promoting a strong work/life balance.
• Employer of choice for veterans with technical backgrounds.

The Field Service Technician is primarily responsible for scheduled and remedial (break‑fix) service on small to medium UPS, power distribution units, and battery system products (2–120 kVA) serviced by Vertiv, commensurate with appropriate classroom and on‑the‑job training. The Technician establishes, promotes, and maintains excellent rapport with all customers, co‑workers, sales representatives, and others. The Technician primarily supports products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.

• Perform service tasks as assigned and according to company policies and procedures.
• Capable of working under direct supervision or independently based upon training completion.
• Render on‑site and phone assistance to customers.
• Communicate with technical support on technical or procedural issues.
• Implement field change notices per published guidelines.
• Keep current on safety bulletins, safety field change notices, field change notices, and service tips.
• Operate in a safe manner in accordance with published safety guidelines.
• Maintain and operate company vehicle in accordance with local laws and company policy.
• Wear appropriate PPE as per company guidelines.
• Adhere to work hours policy guidelines – “14‑hour rule.”
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel.
• Complete accurate and timely administrative tasks (time cards, expense reports, mileage reports, service request task closure, service reports) per company guidelines.
• Maintain individual inventory and perform cycle counts per company policy.
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies.
• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to the customer where applicable.
• Complete scheduled maintenance documentation and provide to the customer and local office upon completion of each assignment.
• Strive to provide all customers a “first‑time fix” for their equipment.
• Maintain customer satisfaction rates per company guidelines.
• Attend customer meetings as required.
• Maximize productivity by combining service opportunities.
• Complete all technical and administrative work efficiently and timely.
• Make technical and commercial decisions under pressure.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate per company guidelines.
• Perform inventory cycle counts per company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on‑site response time…