Security Officer

The Mission of MIM

The Musical Instrument Museum (MIM) enriches our world by collecting, preserving, and making accessible an astonishing variety of musical instruments and performance videos from every country in the world. MIM offers guests a welcoming and fun experience, incomparable interactive technology, dynamic programming, and exceptional musical performances. MIM fosters appreciation of the world’s diverse cultures by showing how we innovate, adapt, and learn from each other to create music—the language of the soul.

• Guest-Friendly
  : MIM provides a welcoming, engaging, and accessible experience for each guest.
• High-Performing
  : MIM team consistently exceeds expectations.
• Ever-Changing
  : MIM is in constant evolution as it strives to improve continually.
• Sustainable
  : MIM is committed to ensuring the sustainability of the organization for generations to come.

The Full-Time Security Officer plays a critical role in ensuring the safety, security, and well‑being of all visitors, staff, and property at Musical Instrument Museum (MIM). This position provides professional, visible, and guest-focused security coverage throughout the museum, with an emphasis on proactive patrols, incident response, and exceptional customer service.

• Provide a visible and welcoming security presence throughout galleries, performance spaces, and public areas, ensuring the safety of guests, staff, and the museum’s collections.
• Conduct regular patrols of the museum, including galleries, lobbies, and restricted areas to deter theft, vandalism, and safety hazards.
• Respond promptly and professionally to incidents, medical emergencies, and guest assistance requests in accordance with established protocols.
• Monitor and control access to restricted areas; verify credentials for staff, vendors, and contractors.
• Operate and monitor security systems, including CCTV, alarms, and radio communications.
• Assist with crowd management during events, school tours, and peak visitor hours to maintain safe and enjoyable guest flow.
• Prepare accurate incident and daily activity reports; communicate issues to the Security Manager.
• Collaborate with museum staff, Phoenix Police Department officers, and outside vendors to support special events and programming.
• Support evacuation and emergency response procedures, guiding guests and staff to safety as needed.
• Represent the Musical Instrument Museum’s values of hospitality, professionalism, and cultural appreciation.

• Maintain regular attendance and punctuality.
• Follow all museum policies, procedures, and safety protocols.
• Cultivate inclusive and respectful working relationships that support a sense of belonging for all team members, volunteer team members, and guests.
• Perform other duties of a similar nature and level as assigned.

• High school diploma or GED required; additional security or law enforcement training preferred.
• Minimum of 1–2 years of experience in security, public safety, or a related customer‑facing role.
• Must have strong situational awareness, sound judgment, and the ability to remain calm and effective under pressure.
• Strong verbal and written communication skills.

• Experience working in museums, cultural institutions, or hospitality environments preferred.
• Familiarity with security systems, including CCTV and access control, a plus.
• Demonstrated ability to provide excellent customer service in a professional and courteous manner.
• Knowledge of and experience with de‑escalation techniques.
• Interest in world music and appreciation of cultural diversity encouraged.

• Salary is commensurate with education and experience. Starting pay anticipated between $18-20/hour.
• Work schedule varies and regularly includes evenings, weekends, holidays, and occasional special events.
• Uniform provided.
• Benefits package available to eligible full‑time team members.

The physical demands described here are representative of those that must be met by a team member to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified…