Strategic Account Executive Pacific Southwest

Strategic Account Executive (full-time, remote)

Pacific Northwest: NV, AZ, NM, South California

Pace Mate is recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report and is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining advanced cloud‑native software, research‑grade data, and seamless integrations, PaceMateLIVE™ empowers leading electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. Pace Mate enables comprehensive interoperability and secure data exchange—improving patient outcomes, reimbursements, and productivity.

Joining the Pace Mate™ Team means becoming a vital part of a group dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

We are seeking a Strategic Account Executive responsible for owning the executive‑level commercial partnership with high‑value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures Pace Mate delivers measurable clinical, operational, and business value while driving long‑term account growth, retention, and expansion.

• Serve as the strategic and executive point of contact for accounts in assigned geography
• Build and maintain trusted relationships with executive, clinical, and operational leadership
• Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
• Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
• Translate operational performance into executive‑level insights and ROI
• Lead and present Quarterly and Annual Business Reviews
• Identify, position, and close upsell and expansion opportunities
• Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
• Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long‑lasting relationships
• Collaborate with Sales, Marketing, Product Development and Customer Success teams to ensure business progress
• Develop tactics to deliver the most appropriate products or services
• Use communication skills to present to and influence key stakeholders in the sales process
• Provide product information, demonstrations, analytics, etc.
• Create key opinion leaders / reference sites within each current Key Account customer & region
• Maintain and grow business in contracted groups
• Manage expenses within budget
• Renew current customers on longer‑term agreements and contract renewals
• Active involvement in weekly and quarterly sales planning process

• Own the strategic health, retention, and growth of assigned enterprise accounts
• Maintain multi‑year account plans aligned to customer goals and Pace Mate strategy

• Lead Quarterly and Annual Business Reviews
• Align Pace Mate solutions to executive priorities and enterprise initiatives
• Drive Enterprise‑wide standardization

• Drive expansion through additional clinics, service lines, or offerings
• Support pricing changes and contract renewals
• Identify and develop add‑on services opportunities

• Lead escalations when operational issues rise to executive or strategic impact
• Partner with internal teams to drive resolution and recovery plans

• Physician relationships
• KOL identification and development
• Reference site / references nurturing

• Serve as Executive Sponsor
• Attend Onboardings & Workflow Design Meetings
• Set the ongoing business development expectations

• 3‑5 years of experience in complex healthcare account management or healthcare enterprise SaaS
• 3‑5 Years of team management in healthcare
• Proven experience owning post‑sale revenue, renewals, and expansion
• Strong executive presence with the ability to engage physicians,…