Emergency Response Coordinator - BD​/Sales & Marketing

Position: Emergency Response Coordinator - BD / Sales & Marketing
Job Description
Emergency Response Coordinator ("Fire Chaser")

Location: Phoenix, Arizona

Compensation: Competitive Base + Commission / Performance Incentives (High Upside)

Reports To: Operations / Sales Leadership

Industry: Restoration - Emergency Mitigation (Water / Fire / Mold)

Work Model: Field-Based, Rapid Response

Overview

We are representing a well-established restoration organization seeking an Emergency Response Coordinator to drive immediate mitigation capture across the Phoenix metro market. This is a field-first, high-urgency role focused on securing emergency mitigation work in real time.

Commonly referred to within the industry as a "fire chaser," this role requires immediate deployment to loss events, strong on-site presence, and the ability to close signed mitigation agreements under pressure. The successful candidate must be comfortable operating in crisis environments while maintaining professionalism, empathy, and composure.

This is not a traditional sales role and not a desk-based business development position. Success requires urgency, emotional intelligence, resilience, and strong closing capability.

Key Responsibilities

Emergency Response & Deployment

• Respond immediately to fire, water, and storm loss events throughout the Phoenix metro area
• Arrive on-site during or shortly after emergency incidents
• Establish contact with property owners, managers, or responsible parties
• Coordinate rapid mobilization of mitigation crews

Sales & Conversion

• Secure signed mitigation work authorizations
• Clearly explain scope of work, insurance process, and next steps
• Overcome objections in emotionally charged situations
• Meet and exceed monthly revenue and conversion targets

Relationship Development

• Build relationships with first responders, property managers, adjusters, and referral sources
• Develop ongoing referral pipelines within assigned territory
• Maintain professional and ethical representation in all field interactions

Operational Coordination

• Communicate urgency and scope details to production leadership
• Ensure smooth handoff from signed agreement to field operations
• Support reconstruction handoff opportunities when applicable

Documentation & Reporting

• Track site visits, lead sources, and conversion metrics
• Maintain accurate CRM documentation
• Provide market intelligence and competitive insights

What This Role Is - and Is Not

• This is a rapid-response field sales role
  , not a territory rep position
• This is not appropriate for candidates uncomfortable with irregular hours
• This role requires comfort operating at night, weekends, and during emergencies
• Success is measured by response speed, signed revenue, and close rate

Why This Opportunity

This role offers significant upside for a high-performing emergency response professional in a competitive market. The organization provides operational depth, strong internal support, and a respected reputation within the community-allowing the right individual to focus on rapid response and conversion without internal friction.

Requirements

Required Experience & Background

• Proven experience in restoration business development, mitigation sales, or emergency response coordination
• Prior "fire chaser" experience strongly preferred
• Demonstrated revenue production and closing success
• Comfort working irregular hours, including nights and weekends
• High emotional intelligence and ability to operate in crisis situations
• Working knowledge of the insurance claims process preferred
• Self-directed, competitive, and performance-driven

Benefits
Compensation & Benefits

• Competitive base salary
• Commission tied to signed emergency mitigation revenue
• Potential incentives tied to reconstruction conversion
• Vehicle allowance or company vehicle (as applicable)
• Full benefits package including medical, dental, vision, and PTO