Service Sales Representative

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we’re team‑driven, service‑focused, and always moving forward. If you're a self‑starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

The Service Sales Representative must be detail‑oriented and customer‑service oriented and have excellent organizational skills. The position requires a high level of correspondence with service team, customers and vendors. Must be strong in Microsoft 365 applications and be able to work well with others in a fast‑paced & high‑volume environment.

• Establish contact with prospects and qualify potential buyers by scheduling sales calls, following up on leads, and utilizing MPSW marketing strategies to maintain a high level of sales activity (including prospecting, first calls, proposals, budgets, etc.)
• Close sufficient sales to meet or exceed sales plan objectives.
• Develop and maintain an active proposal backlog that will support achievement of sales plan objectives. Develop estimates and proposals for projects to include equipment replacements, repairs, and Preventive Maintenance (PM) agreements.
• Develop a sales plan to include segmenting based on customer type, priority, and qualification of opportunities, and maintain customer visit records. Effectively allocate time with the goal of meeting and exceeding quota requirements. Assume account management responsibility (installation, training, etc.) to assure complete customer satisfaction.
• Develop technical skills to thoroughly understand the functionality of installed systems as they relate to overall building function.
• Be knowledgeable of local and national codes, as well as customer‑specific requirements, that drive specific system and building configurations.
• Provide leadership and input to others as requested or required to assist in the accurate estimation, design, installation, start‑up, commissioning, and training for Building Systems.
• Communicate with external and internal stakeholders (i.e., Mechanical Equipment Sales, Controls Sales, Warehouse, Service Department, Engineers, Contractors, etc.) to ensure accurate and timely system design.
• Actively participate in outside organizations associated within our Industry.
• Develop and maintain sales and expense reports in a timely manner.
• Data entry for proposed repairs and/or PM agreements into CRM (Sales Force, Linx, etc.).
• Booking of sold proposals and/or PM Agreements to service department including turnover meetings and discussions with Service Sales, Service Management, and/or Service Dispatchers.
• Track active, expiring, and expired PM agreements and send proposals for renewal 60-90 days prior to expiration of existing contract. Ensure proper discussion with Customer for additional services, pricing levels, scope verification. Verify existing agreement performance with Service Management and Service Dispatchers.
• Perform other duties as assigned.

• Level 1 – Must be able to achieve most objectives of this position. Requires some supervision to ensure the proper tasks are being accomplished, that communication is adequate and timely, and in the correct manner (i.e., verbal, email, etc.).
• Level 2 – Consistent achievement of all objectives of this position. Also provides mentoring and direct day‑to‑day supervision of Level 1 positions and/or Estimators.
• Senior – Highly experienced in this position. Advanced awareness of customer needs, as well as the methods to solving them. Exhibits a solid understanding of Mechanical Equipment, Services, and Special Systems. Is the “go to” source for others and has a thorough knowledge of our customer base, our commitments to them, and the skill sets of our team. May manage others within the Department.

• Bachelor’s Degree in Engineering, Business or related field.
• Minimum of 3‑5 years of Service Sales experience preferably in the HVAC industry.
• Excellent…