Senior Service Coordinator

Overview

Job Location:

Phoenix, AZ

Job Type: Full Time

The Senior Service Coordinator will work within American Solar & Roofing (AS&R) Service Group and in support of AS&R Residential Retrofit Sales Group. The position will focus on leading a team of service coordinators, scheduling the AS&R service tech(s) with service opportunities, as well as assisting customers with signing up for the following contracts.

• Inverter upgrades
• System inspections
• Documentation requests
• Wi-Fi setup
• Other solar equipment needs outside of manufacturer warranty coverage
• Other sales contracts outside or above a regular service call fee
• Small roofing repairs (under 3 sq ft)
• Roofing services (broken tiles, mortars, roof cleaning, gutter cleaning, panel cleaning, etc.)

The Senior Service Coordinator will receive a monthly commission of 2% on all service contract sales sold by themselves if all sales goals/qualifiers are met or exceeded by month end. Leadership reserves the right to adjust sales goals/qualifiers monthly based on needs of the business and driving company growth & profit. Current qualifiers are:

• Sell a minimum of five (5) inverters each month
• Sell a minimum of $15,000 in service contract sales each month

The Senior Service Coordinator will also receive a monthly commission of 1% of all service contract sales sold by their direct reports if all sales goals/qualifiers are met or exceeded by month end. Leadership reserves the right to adjust sales goals/qualifiers monthly based on needs of the business and driving company growth & profit. Current qualifiers are:

• Sell a minimum of five (5) inverters each month
• Sell a minimum of $15,000 in service contract sales each month

The Senior Service Coordinator team will receive an additional quarterly bonus of 1% of total service contract sales sold by themselves if all sales goals listed in the L10 scorecard are met or exceeded for all three months in the quarter.

• Goals must be met for each individual month for three consecutive months to qualify and will not be taken as an average for the quarter.
• Note:
  
  Sales commissions and bonuses will be paid for new contracts acquired by the Service Coordinator team. Warranty work is not included in total.

• Minimum of 2 years sales experience. Preferred experience in the home improvement industry.
• Ability and comfort level to sell face to face
• Skill and confidence in asking for referrals to build your individual book of business.

In person