Beauty Advisor - Jo Malone

As a Beauty Advisor, you will interact with clients and deliver an elevated shopping experience. You will use your knowledge of the beauty industry and the wide range of products and services offered to help clients meet their beauty goals.

• Generates a variety of approaches to problem‑solving, new and novel ideas
• Actively collaborates and contributes to a positive and inclusive team dynamic
• Constantly looks for opportunities to improve processes
• Comfortable flexing all communication styles and establishing positive interpersonal relationships
• Has a good sense of timing, is a good listener, and can secure cooperation with little disruption

• Minimum 1 year retail experience in the beauty industry
• Previously demonstrated successful sales experience, achieving or exceeding goals
• Ability to learn and utilize online clienteling tools and software, and comfortable using social media and technology

• Focus on achieving and exceeding individual cosmetic sales goals, event sales goals, and department daily and monthly sales goals
• Provide a dynamic service presence to each location
• Skillfully ask appropriate questions to identify clients’ needs and provide guidance or directions
• Actively participate on social media (Instagram, etc.) to grow your personal brand and business
• Demonstrate professional make‑up and treatment consultation and application
• Maintain a consistent high level of service by developing excellent client relationships as the brand expert and department representative
• Cross‑sell beyond one line to drive results and build the client’s basket
• Be thoroughly knowledgeable on all in‑store services and proactively offer appropriate services to further personalize and enhance the shopping experience
• Maintain a positive image as a liaison between the company and account executives
• Utilize online clienteling resource tool to record and maintain client information and preferences to drive business
• Focus all efforts on providing an exceptional client experience from approach through closing the sale and following up with the client
• Maintain counter standards by keeping a clean, tidy, and welcoming space
• Perform ad‑hoc responsibilities as needed

Be part of a team of disruptors focused on redefining the luxury experience. Gain rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. Experience a culture that promotes a healthy, fulfilling work/life balance.

• Full‑time benefits package that includes medical, vision, and dental coverage
• Associate discount

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.