Lower Mid-Market Account Executive

Lower Mid-Market Account Executive

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation‑centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Nextiva is expanding our Lower Mid‑Market sales team to support high demand from customers in the 21–200 employee segment. As a Lower Mid‑Market Account Executive, you will run full‑cycle sales motions across multiple lead sources—including inbound, XDR hot transfers, channel‑sourced opportunities, chat, and outbound prospecting.

This role requires strong multi‑tasking capabilities, disciplined pipeline execution, and the ability to manage increasingly complex deal structures as customers adopt multi‑product UCaaS, CCaaS, and CX solutions. You will leverage a structured qualification methodology and a customer‑centric mutual success plan to guide prospects through a 30‑90 day cycle.

• Manage multiple lead queues simultaneously, including inbound, XDR hot transfers, chat‑based leads, and channel‑generated opportunities.
• Conduct thorough discovery, map customer needs, and deliver tailored product demonstrations.
• Leverage a structured sales methodology (e.g., MEDDPICC) to maintain qualification rigor and drive predictable deal progression.
• Build and manage a healthy pipeline with consistent movement across all stages in Salesforce.
• Develop and manage mutual success plans with customers in multi‑stakeholder, multi‑product opportunities.
• Maintain accurate forecasting through disciplined Salesforce usage and regular communication.
• Create and manage an active target list within the 21–200 employee ICP.
• Drive incremental pipeline through daily outbound prospecting into relevant accounts, even within a warm‑lead motion.
• Collaborate closely with XDRs, channel partners, solutions consultants, and cross‑functional teams.
• Achieve monthly performance expectations tied to pipeline generation, progression, and closed revenue.

• 3+ years of full‑cycle inside sales experience with responsibility for discovery, demos, negotiation, and closing.
• Experience selling to businesses within the 21–200 employee range or closely comparable SMB/mid‑market segments.
• Strong multi‑tasking capabilities with the ability to engage across multiple simultaneous lead channels (inbound, chat, hot transfers).
• Experience managing opportunities within 30‑90 day cycles.
• Proficiency using Salesforce for pipeline management, forecasting, and sales process execution.
• Ability to leverage structured qualification approaches (e.g., MEDDPICC or similar).
• Comfort leading customers through a mutual success plan in more complex multi‑product sales cycles.
• Clear, professional communication and strong presentation/demonstration skills.
• Ability to thrive in a fast‑paced, highly collaborative onsite environment.

• Experience in UCaaS, CCaaS, SaaS, or cloud communications.
• Prior experience managing both inbound and outbound motions simultaneously.
• Familiarity with channel‑sourced opportunities.

• Drives Results:
  Action‑oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker:
  Understands the "why" and identifies key drivers, learning from the past. They are fact‑based and data‑driven, forward‑thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding…