Commercial Relationship Specialist

Stellantis Financial Services (SFS) is the new captive finance company for one of the world’s leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer’s experience.

The Commercial Relationship Specialist will foster and maintain relationships with our commercial clients. Responsible for understanding client needs, promoting products and services. Ensure overall client satisfaction by assisting with the sales, dealer on-boarding, on-going dealer servicing and monitoring.

• Engage directly with dealers to drive SFS’s Commercial Lending business, responsible for both sales and risk mitigation key performance indicators.
• Collaborate with internal teams to ensure seamless delivery of services to clients.
• Support Commercial Operations leadership in necessary tasks to comply with portfolio review and line management activities, to include financial statement spreading and adjustments, ratio, trend analysis, and red flags reporting.
• Coordinate with Commercial Lending team, Field Sales, Underwriting and dealer to drive efficient, customer-friendly processes: new dealer on-boarding, annual reviews, interim requests, and special account management.
• Train DAS Users and handle related questions/issues to system and flooring process.
• Act as “voice of the customer” and communicate with leadership as necessary re: product creation, product/process modification, and closing the circle with our dealer customers.
• Identify opportunities to grow client relationships and expand business.
• Resolve client issues and concerns in a timely and effective manner.
• Prepare reports and analysis on client accounts and activities.
• Other duties may be assigned; responsibilities and activities may change.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 3 years of auto lending and/or dealer relationship experience.

• High school diploma and or GED.

• Proven experience in automotive financial services or commercial banking.
• Ability to build and maintain strong client relationships.
• Knowledge of accounting, financial statement analysis, cash flow and dealer workout.
• Demonstrated analytical and problem-solving abilities, with a strategic mindset.
• Excellent interpersonal and communication skills, with the ability to build trust and rapport with clients and stakeholders.
• Ability to identify and plan measures to achieve the objectives and quality of service effectively; organize work effectively so that priorities are met; present resources effectively and conduct systematic evaluations.
• Proficient in using CRM software and MS Office.
• Ability to work independently and collaboratively in a team‑oriented environment.

• Education – Bachelor’s degree in Business Administration, Finance or a related.
• Skills – Knowledge of industry specific web‑based tools such as Assure Sign/Docusign, Data Scan, Sales Force, etc.
• Commercial lending experience

Overtime required – weekends as needed.

Travel 15‑20% – is required.

Must have reliable transportation; preferred locations: Atlanta, GA;
Dallas, TX;
Houston, TX, Detroit, MI, Phoenix, AZ.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift…