Licensed Optician-Phoenix, AZ- Macy's

Overview

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight because quality care helps us see the joy in life, learn from the best, and continue our legacy of the highest optical standards to innovate the future in optical care. Lens Crafters and Macy’s share a mission of providing customers with the highest quality eye care, a passion for style, and a broad brand portfolio that meets diverse customer choices.

Requisition : 918135
Store #: 008478 Lens Crafters
Position: Full‑Time

The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences, ensuring customer delight through the key steps of our selling model, developing the optical skills of others, and creating an effective learning environment.

• Convey a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps.
• Execute the CEE Service Model through Connect, Explore, and Exceed.
• Support problem solving and troubleshooting.
• Engage patients, customers, and fellow associates with technology to enhance experiences.
• Deliver the Diamond Service Principles and Service Vision.
• Celebrate Lens Crafters Advantages and lead the location in customer service excellence.
• Anticipate problems before they occur, investigate underlying causes, and develop long‑term solutions.
• Assist customers in selecting frames and lenses that best suit their lifestyle, prescription, and budget; recommend solutions to problems.
• Display patience and courtesy, tracing answers to unfamiliar questions or product inquiries.
• Assist co‑workers with questions or problems; collaborate readily in group efforts.
• Act as an optical leadership voice for associates.
• Educate customers on Lens Crafters guarantees and services, including eyewear care tips, complimentary adjustments, follow‑up services, protection plans, and warranties.
• Take and record measurements, adjust or fit eyewear with precision, and ensure finished product meets optical standards and customer requirements.
• Celebrate LC Advantages at dispense.
• Strive to achieve “Exceptional Results” on Lens Crafters’ annual CEI/Functional Skills aligned with brand priorities.
• Operate the Point of Sale terminal, inputting customer and prescription information accurately.
• Process payments per company security procedures, handling credit cards, discounts, insurance, and coupons.
• Use Order Tracker to support customers receiving Ready‑When‑Promised orders.
• Maintain a pristine store appearance and display products per company planograms.
• Foster a positive Store Manager/Macy’s Host relationship that contributes to business growth and customer satisfaction.

• High School Diploma or equivalent.
• State licensure or national certification as an optician.
• Optical dispensing experience.
• Knowledge of current optical theory and merchandise.
• Knowledge of store merchandise assortment and inventory management systems.
• Strong communication and listening skills.
• Awareness of current fashion trends.
• Sales skills; ability to use and carry an iPad or tablet.
• Comfortable with technology to engage patients, customers, and associates.

• Active study of Lens Crafters Quality, Fitting and Adjusting Program.
• Previous customer service and retail experience.

Pay Range: $34.14 per hour. Employee pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may be offered.

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.

Contact:
Essilor Luxottica Speak Up Hotline, 844‑303‑0229 (provide name, job , and contact info) or email HRC for reasonable accommodations or feedback regarding this posting.