Retail Sales Associate

Full-Time Retail Sales Associate

We are currently looking for the right Full-Time Retail Sales Associate to join our team! $15.25 to $18.00 per hour with a commission structure that pays for every transaction. Our retail sales associates can earn up to 8% on transactions, which could average an additional $2.58 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment.
• The ability to earn unlimited commission above your hourly base rate.
• VACATION: 1 week of paid vacation after six months; 2 weeks after one year; 1 week each anniversary thereafter; 4 weeks after five years.
• SICK/PERSONAL: 8 hours after six months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement up to $2,000 per year.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401k after six months.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. They greet, engage, and interact with customers, process sales, loans, and other transactions. They thrive on customer engagement and assist with inquiries and problem resolution.

The role involves a wide variety of jewelry and general merchandise, including tools, electronics, firearms (at FFL locations), and more.

(This is a representative list of the general duties the Full‑Time Pawnbroker / Retail Sales Associate position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)

• Greets and interacts with all customers to develop a rapport to provide appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
  
  Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2‑8% commission, based on the gross profit of their personal performance.…