Floor Lead; Retail; Part-time
Listed on 2026-02-01
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Retail
Customer Service Rep, Retail & Store Manager
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.
Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Role:
The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day to day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri’s values.
A true team player with a can-do attitude that motivates the team on a daily basis.
Customer Experience:
- Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
- Expertly executes and coaches others to execute our Selling Programs.
- A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
- Assist the team with implementing various customer-centric campaigns and maintaining relationships
- Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
- Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
- Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
- Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
- Ensure physical store maintenance is upheld 10/10.
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly
- Excellent organization and analytical skills
- Critical thinking ability - identify potential challenges and develop action plans
- Physical requirements:
Ability to stand for 8 hours, lift 50 lbs. - Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.
- A minimum of two weeks vacation, plus personal days and three…
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