Part-Time Retail Support Specialist

Description

About Us:

Empire Marketing Strategies has been a leader in delivering exceptional in-store execution for over 40 years, enhancing the customer experience in grocery retail. Operating in all 18 Kroger divisions across the U.S., we partner with some of the world's top brands to optimize their presence in over 2,500 store locations. Our team thrives on tackling diverse challenges in the fast-paced retail industry.

We value dedication, talent, and a passion for excellence.

• Flexible, M-F Work Schedule, 9 Holidays off
• Earn a competitive salary
• Part-Time Associates:
  Eligible for our retirement program and access to mental health support resources
• A dynamic work environment where you’ll make a real impact.

Now Hiring a Retail Support Specialist in the Phoenix Metropolitan and Tucson area.

The Retail Support Specialist supports retail execution across an assigned territory by completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution. The position sets and services promotional displays, partners closely with store teams, and provides territory-wide support through reporting, communication, and occasional training. It also includes basic administrative duties and collaboration with the retail team to meet client, manufacturer, and retailer expectations.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Retail Reset Projects
• Shelf Maintenance
• Promotional Display Maintenance
• Retail Team Support
• Other Administrative Duties
• Physical Requirements

• Refresh merchandise on shelves following planogram guidelines
• Verify pricing and retag items as needed
• Communicate with store staff on inventory needs and project status
• Document resets with live photos using a mobile device
• Manage multiple reset projects across an assigned territory
• Install new sales‑floor fixtures and remove existing ones
• Relocate excess merchandise as directed by store management

• Rotate product as required by manufacturer for perishable merchandise and for merchandise requiring freshness checks.
• Conduct regular checks of store shelf tags to ensure continued distribution and assist with reordering of product.
• Ensure that all retail objectives and shelf standards are met and maintained in assigned territory.
• Keep sections set to customer’s schematic or stocking plan as is required or beneficial to manufacturer or clients.
• Maintain 100% distribution of all manufacturer‑client products approved by the Kroger family of companies or Planogram (POG) team.
• Sell and service all principal accounts represented by Empire to ensure all the authorized items are on shelf and priced and tagged properly.

• Set up displays of manufacturer or client brands while working within the guidelines of customer regulations and manufacturer/client display objectives.
• Coordinate activities and cooperate with Operations regarding the execution of promotional programs, including reporting and future order requirements.
• Execute point‑of‑sale material and Instant Redeemable Coupons to stores as required by the manufacturer or client and approved by the retailer.

• May be asked to periodically backup the retail team with other duties including:
• Maintain and update all territorial records.
• Carefully review all sales reports to maintain awareness of progress toward assigned goals.
• Maintain competitive awareness and promptly report all information through proper channels.
• Report completely and on time using forms supplied and with the frequency requested.
• Utilization of reporting tools such as Power
  
  BI or Go Spot Check to report on specific goals and targets.
• Establish and maintain rapport with all store personnel in assigned territories.
• Perform training demonstrations for customer employees regarding proper preparation and/or display of product.

• Timely communication requirements including email and telephone.
• Maintain territory files and company owned office equipment.
• Attend and participate in all scheduled…