E-Commerce Shipping Clerk

Position Description

Assists the E-Commerce department by packing and shipping items for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to customers that have purchased items via  and other online marketplaces. Utilizes appropriate packing material to protect products from damage during transit. Records accurate shipping weight and dimensions. Ensures shipment contents match order at time of shipment.

• Examines shipment contents and compares with records such as pack sheets, invoices, or orders to verify accuracy.
• Determines shipping methods, routes, or rates for materials to be shipped.
• Manages own time to complete assignments within established parameters ensuring that our shipping rating maintains an acceptable level.
• Reduces the number of damaged goods through meeting the percentage goal for breakage.
• Safeguards all GCNA property including donated goods. Reports any suspicious behavior, incidents of theft or unauthorized possession/removal of GCNA property.
• Communicates with Manager or Assistant Manager on issues that require solutions beyond the standard protocol.
• Immediately advises supervisor of significant and unexpected problems. Communicates needs with other team members.
• Builds and maintains effective quality working relationships with internal and external customers. Promotes and demonstrates teamwork and cooperation.
• Handles fragile items with care to avoid damage or breakage, maintaining a low percentage of breakage.
• Packs, seals, and labels or affixes postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
• Moves materials throughout Warehouse facility to get them to the loading area.
• Uses standards and procedures to ensure documentation for processes meets standards.
• Maintains work area in a safe, clean, and orderly fashion. Cleans work area at the end of each day, following safety rules and regulations at all times.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

• High School Diploma or GED
• Excellent customer service skills
• Ability to speak and read English proficiently
• Ability to use Microsoft Office including Word, Excel, and Outlook
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off;
  Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is:
Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwil and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at option 6 or leaves if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at  option 5.

Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making…