Store Protection Specialist

5 days ago Be among the first 25 applicants

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA; we have buying offices in New York City, Los Angeles, Boston and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, greets all Customers in a prominent, courteous and friendly manner, deterring opportunity for theft by demonstrating "command" presence in a company‑issued vest/required black attire, and monitoring the Code 50 package inspection policy.

They walk the sales floor to identify and address potential theft indicators, as directed by Store Leadership. They partner with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage. Must embrace company values and have a mentality to protect the Ross treasure.

liMaintain a safe & secure environment: practice safe behaviors, assist Store Leadership, provide visible "command" presence, monitor safety issues, remove clutter, ensure clear egress to emergency exits.
• Develop great teams & partnerships: provide great customer service, treat all Customers and Associates with respect, demonstrate courtesy, involve with internal and external partners, recognize Associates, support Loss Prevention initiatives.
• Represent the brand: maintain professional appearance, support company brand.
• Mitigate theft & fraud: monitor entrances/exits and sales floor, gather theft indicators, communicate with Store Leadership, adhere to company policy, execute best practices to maximize productivity.
• Minimize operational shortage: increase store awareness, train Associates on shortage reduction, observe checkout procedures.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• High School education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and/or drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100 % of working time standing, walking and moving around the store.
• Can raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
• Can regularly bend, stoop or crouch.
• Certain assignments may require other qualifications and skills.

None

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Sales and Business…