Store Manager, Retail & Store Manager

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Grand Canyon BU - Region 01 - Market 04: 1146 N 35th Ave, Phoenix, Arizona 85009

Shift Availability: Flexible Availability

Job Type: Full-time

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail

• Leadership and Management
  • Directly supervises the activities of 2 or more full‑time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
  • Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.
  • Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well‑kept based on Company standards.
  • Maintains a professional and supportive image among subordinates and supervisor.
  • Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
  • Implements non‑discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.
• Store Relationships
  • Develops positive and professional relationships with all suppliers.
  • Promotes excellent service and resolves customer complaints in a timely, professional manner.
  • Provides regular and predictable onsite attendance.
  • Promotes and ensures a safe, positive public image within the neighboring community.
• Training And Development
  • Prepares on‑going and timely performance appraisals in Workday for all employees, providing proper performance‑based feedback, including 30‑ and 60‑days check‑ins, 90‑days, 12 months, and ongoing anniversary check‑ins.
  • Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.
  • Trains all employees on safety procedures and promotes safety awareness.
  • Mentors and trains all employees on cash awareness and expectations to help reduce risk to the company/BU.
  • Ensures employees complete all required training in a timely manner.
• Communications
  • Develops ways and means to ensure that all employees receive proper communication in a timely manner.
  • Establishes periodic on‑going communication meetings with all store employees and the Market Manager.
• Organizing And Planning
  • Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.
  • Organizes and maintains all store files and manuals.
  • Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.
  • Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
  • Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.
• Financial
  • Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
  • Budgets and forecasts P&L lines, as well as understands and manages merchandise margins.
  • Safeguards and accounts for all money received and disbursed.
  • Performs all other financial analysis necessary to maximize sales and net profits.
  • Notifies Market Manager of any sales, cash, inventory or operating discrepancy.

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions…