Property Manager

The Director of Property Management will essentially be responsible for the entire property management division of Lux Home Group at Keller Williams Realty Phoenix including all aspects of managing our current properties as well as increasing our property count.

The person in this position is a self-starter who wants to be given an opportunity to grow and run a division, who reports directly to the president of the company. This person enjoys “building” and putting the pieces in place. They will have exceptional customer service skills, are confident when speaking, are self-starting and like to take control once they know what they are doing.

This person will make quick decisions when certain of their answers and doesn’t like waiting on other people for answers.

This position is a leadership role where the person will be in charge of various vendors and will eventually be growing the team to leverage some, or all, of the aspects of the division (processing repairs, leasing/property showings).

• Builder –Ability and desire to design, build and implement perfect systems (software, checklists, templates, operations manual with systems and standards, etc.) to automate our business, increase productivity and streamline processes. We will cast the vision, you will build it.
• Accuracy –Desire to produce high quality, accurate results while ensuring consistency in everything we do so each client, vendor and business associate gets the same fabulous experience every time.
• Urgency –Desire to get things done right now and exhibit leadership skills; understanding the importance of high level decision making and working with a sense of urgency, while maintaining attention to detail.
• Delegator –Ability to hire, train, consult and hold accountable additional team members to leverage your time.
• Brain Power –Having a spectacular memory and knowing everything about our business (production, transactions, systems, etc.) in your head at all times.

• Inform and educating tenants on their lease terms and responsibilities
• Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures and maintenance request procedures
• Move Out/Move In Inspections/Walk Through

• Quick turns with cleaning, handyman and carpet cleaning, if needed.
• Vacancies posted 60 days prior to date available.
• Vacancies leased within 30 days MAX of former tenant move out.
• Paying co-broke commission

• Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
• Determine validity
• Follow-up with the tenant to ensure satisfactory resolution of the issue.
• Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Paying invoice
• Closing out

• Charging late fees/removing late fees for small balances.
• Ensuring all rent is paid by no later than the 5th of each month.
• Issuing 5 day notices on the 6th of the month and proceeding with eviction if rent is not paid by the 20th of the month.

• Charging tenant fee for notice – waivers in case by case.
• Notifying tenant of issue.
• Confirming tenant knows of issue
• Confirming issue has been resolved.
• Reviewing tenant and owner statements
  • Tenant/owner balances are accurate
  • Disbursements made are accurate
  • Disbursements on or before the 15th and again on the 1st of the month for the month prior.
• Invoices paid timely
• Owner contributions may be needed.
• Investigate cost reduction opportunities.
• Deliver legendary customer service to our clients, vendors and business associates.
• Set a standard for timely customer service

• Craigslist
• Expired listings
• Referrals from other agents
• Referral sites
• PPC

• Build and maintain the team’s database of clients, vendors and business associates
• Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.
• Coordinate entry…