Quality Manager

SUMMARY
The Quality Manager is responsible for overseeing the Quality Assurance and control processes on a project or several projects within the organization. This role ensures that we build the work in accordance with project requirements, design intent, code compliance and Haydon's internal standards of excellence by implementing site-specific quality control plans. The Quality Manager collaborates with various departments to develop and implement Haydon's Quality Management Plan.

The Quality Manager works Shoulder to Shoulder with project teams to prevent rework, strengthen client satisfaction, and promote a culture where quality is everyone's responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Strategic Quality Leadership

Develop and maintain comprehensive Quality Management Plans (QMPs) aligned with corporate standards, including Quality objectives, procedures and QC measures.
Partner with project executives and field leadership to set measurable quality objectives and metrics.
Lead quality preconstruction reviews to ensure constructability and specification alignment before mobilization.
Support subcontractor bid evaluations to ensure quality expectations are clearly defined.
Foster a culture of quality awareness and continuous improvement.
Prepare and present quality reports to leadership and job teams, highlighting key quality metrics and performance indicators.

2. Project Quality Oversight

Ensure that all projects have a detailed Site Specific Quality Plan (SSQP) generated for their project and maintain throughout the project.
Provide oversight and guidance to project teams and Quality Coordinators throughout construction.
Conduct regular field audits, inspections, and quality walk-throughs; issue findings and recommendations for timely resolution.
Facilitate root-cause analysis of non-conformance and recurring quality issues; ensure corrective and preventive actions are implemented.
Coordinate with Safety and Risk to reduce rework and warranty claims through proactive issue resolution.
Establish and enforce Quality Assurance and control processes on-site to ensure compliance with project specifications, contract requirements, client requirements and engineering standards.
If dedicated on-site, oversee inspections, tests, and surveys to verify the quality of work and materials.
If dedicated on-site, manage and oversee all materials testing (e.g., soil, concrete, asphalt) to ensure compliance with project specifications and standards.
If dedicated on-site, coordinate with third-party testing agencies to perform material sampling, testing, and certification.
Review test results and maintain accurate records of all materials testing activities.

Develop and deliver training programs for site personnel on quality standards, procedures, and best practices.
Ensure proper documentation of quality-related activities to support project completion, closeout, and warranty management.

3. Training & Development

Train managers, superintendents, engineers, and Quality Coordinators on Haydon's quality procedures, checklists, and documentation standards.
Mentor field teams to identify Quality risks early and reinforce accountability at every level.
Create and maintain a library of best practices, lessons learned, and visual standards for common trades and systems.
Facilitate lessons learned sessions at key project milestones to identify areas for improvement and share best practices across projects.
Ensure all staff are trained and competent in the use of quality control tools and techniques.

4. Client & Stakeholder Engagement

Serve as primary point of contact for client quality representatives, third-party inspectors, and regulatory agencies.
Participate in owner and design team meetings to resolve Quality-related concerns.

Support turnover and warranty documentation; assist project closeout teams with quality deliverables.

Work closely with clients, stakeholders, and regulatory bodies to address quality concerns and ensure customer satisfaction.

5. Continuous Improvement

Analyze quality performance data across projects and divisions; identify trends and opportunities for improvement.
Collaborate with internal departments (Safety, Risk, Preconstruction, VDC, and Field Ops) to strengthen cross-functional quality standards.
Drive initiatives such as mock-ups, standard details, and digital inspection templates.
Drive continuous improvement initiatives to enhance the quality and efficiency of construction processes.
Implement changes to processes and procedures based on lessons learned to prevent recurrence of quality issues.
Collaborate with procurement teams to ensure suppliers and subcontractors meet quality requirements.

6. Technical Skills

Proficiency in Microsoft Excel, Word, and SharePoint; familiarity with project management software (Procore, Primavera P6, Viewpoint) is an asset.
Understanding of basic cost control and scheduling principles preferred

Education and/or Experience

Bachelor's…