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QA​/QC Call Monitoring Analyst – Coaching & Insights

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Yrefy, LLC
Full Time position
Listed on 2026-03-04
Job specializations:
  • Quality Assurance - QA/QC
    Quality Technician/ Inspector, Quality Control / Manager, QA Specialist / Manager, Data Analyst
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading quality assurance firm is seeking a detail-oriented QA/QC Analyst to enhance their quality assurance operations. The role involves evaluating recorded calls, analyzing performance data, and documenting findings to deliver actionable feedback. Ideal candidates will have 4 years of experience or relevant education in business or analytics, with strong Excel and communication skills. This is a full-time, onsite position based in Phoenix, Arizona, focusing on maintaining compliance and improving training materials.
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