Shelter Associate Lead

Pay Range Anticipated Hiring Range: $21.00 - $26.00 hourly

Are you a passionate animal advocate with a desire to nurture and improve the lives of homeless animals? As one of the largest animal shelters in the nation, we need your support to make a difference!

Maricopa County Animal Care & Control is seeking a motivated and diligent Senior Shelter Associate to provide daily care and support for our shelter animals. You will provide leadership and guidance to our team of Shelter Associates while advocating for the animals in our care and promoting the health, safety, and welfare of the people and animals of Maricopa County. This position requires the employee to be in the office and/or customer-facing for all hours worked.

Don’t miss out on this opportunity to support our shelter and your community! Apply today!

Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County.

Our adoptions, shelter, clinic, and animal services officer teams learn first-hand about proper care of homeless and stray animals and work hard to help find them new homes.

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1
• Learn more about the County’s Qualifying and Compensation Philosophy

• Two years of working or volunteer experience with domestic animals in an animal welfare organization, veterinary facility, humane society, or similar animal care facility
• One year of in-person customer service work experience
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

• Candidates must be flexible and able to work all shifts, including starting as early as 6 am and finishing as late as 7 pm, working weekends and holidays. Shelter Associates are assigned to any shift, with any combination of days off, as determined by the Department's needs.

• Experience working in an animal shelter
• Experience with humane euthanasia and/or Humane Euthanasia Certification
• Bilingual skills in English/Spanish

• Oversee, direct, guide, and coach Shelter Associates in the performance of their duties and ensure daily tasks are completed efficiently and accurately
• Train and mentor staff on Department standards, procedures, and safety practices. Make recommendations to ensure an efficient training experience, along with the developmental needs of staff
• Assist with the movement of animals and participate in stress and disease reduction efforts through purposeful and compassionate low-stress handling and placement of animals
• Conduct daily shelter welfare rounds, create and maintain necessary animal records, perform data entry, and record and address concerns following standard protocols
• Perform animal care and related duties such as feeding, cleaning, exercising, and monitoring the behavior and health of animals in our care
• Ensure all shelter animals are properly housed and cared for within the guidelines of the Five Domains of Animal Welfare, and that positive reinforcement training and Fear Free methods are utilized
• Provide quality customer service and cultivate positive relations with clients, volunteers, and staff while actively promoting our mission, services, programs, and events
• Assist with…