Instructional Designer

Instructional Designer (U-Haul University)
About the Role

The Instructional Designer at U-Haul University (UHU) is responsible for designing, developing, and maintaining high-quality learning solutions that support operational performance across the organization. This role partners closely with subject-matter experts (SMEs) to translate processes into clear, consistent, and scalable learning experiences. The focus is on production, accuracy, and learner impact, while supporting business unit initiatives.

• Design and develop onlinelearning solutions using sound instructional design principles and adult learning theory.
• Build and maintain eLearning courses using tools such as Articulate Rise 360 and Storyline, including assessments and knowledge checks.
• Create supporting materials such as job aids, guides, and resources to reinforce on-the-job performance.
• Ensure course content is accurate, current, and aligned with UHU standards and terminology.
• Manage multiple course projects simultaneously, meeting established production timelines and quality expectations.
• Review and update existing courses to improve clarity, consistency, and effectiveness.
• Collaborate with LMS, reporting, and media partners to support deployment and measurement of learning.

• Bachelor’s degree in Instructional Design, Education, Learning & Development, or a related field, or equivalent practical experience.
• 3+ years of instructional design experience in a corporate or enterprise learning environment.
• Hands-on experience with eLearning authoring tools (Articulate Rise 360 and/or Storyline, Adobe Creative).
• Strong written communication skills with the ability to simplify complex operational content.
• Proven ability to manage workload, prioritize projects, and deliver against deadlines.

• Experience designing training for operations, field, logistics, or compliance-driven environments.
• Familiarity with U-Haul systems, terminology, or Traffic and Field workflows.
• Experience working within an LMS and using learning data to inform updates and improvements.
• Understanding of accessibility standards and learner-centered design best practices.
• Experience collaborating in fast-paced, production-focused learning teams.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

2727 N Central Ave
Phoenix, Arizona 85004 Full-Time R235646

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington).

This policy will not apply to team members hired before February 1, 2020.