Client Success Manager II

Base pay range

$70,000.00/yr - $75,000.00/yr

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award‑winning websites, cutting‑edge marketing solutions, and AI‑powered mobile platform empower real estate professionals to grow their business, operate efficiently, and deliver exceptional service. Trusted by over 80,000 real‑estate professionals, Luxury Presence consistently sets a higher standard for innovation and excellence in real‑estate technology.

We’re looking for a Client Success Manager II to join our growing Client Success team. As a CSM II you will act as a brand ambassador, an agile project manager, and an accountable account manager who owns a client’s entire journey from sales to renewal.

• Guide the build and design of award‑winning websites for our highest‑tier clients.
• Foster a relationship with each client by understanding their business, brand, and marketing vision, then turning that knowledge into actionable plans.
• Act as the primary point of contact, ensuring the client’s expectations are met and exceeded at every stage.

• Collaborate with clients to lead strategy, set expectations, and provide reassurance during escalations.
• Project manage website implementation and ongoing marketing campaigns, ensuring delivery on time and within scope.
• Coordinate across departments, clearly communicating deadlines and expectations.
• Maintain a large portfolio of clients (up to $3M in ARR) while consistently exceeding KPI targets related to speed, value, and retention.
• Identify problems early and propose effective solutions to keep projects on track.

• 2+ years in software implementation, media agency campaign execution, or creative operations.
• 2+ years in client, account, or related management roles.
• Working knowledge of SEO, social, content, and/or paid media.
• Proven track record of data‑driven results and innovation.
• Experience with platforms such as Squarespace, Shopify, Word Press, etc.
• Strong communication skills, able to explain technical complexities and set clear expectations.
• Adaptable, calm under pressure, and optimistic, with a friendly and sunny disposition.
• Interest in the real‑estate industry is a plus.

• Navigate difficult situations with poise and problem‑solving skills.
• Adapt to client business needs and personality.
• Communicate persuasively and maintain a positive attitude.
• Remove roadblocks for both clients and internal teams.
• Operate efficiently and meet deadlines consistently.
• Take your work seriously but don’t take yourself too seriously.

• Located in Austin, TX or Scottsdale, AZ.
• Hybrid schedule: in‑office 4 days a week for the first 30 days, then 3 days a week after successful completion of new‑hire training.
• Standard working hours: 8:00 am – 5:00 pm local time.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Real Estate, Marketing Services, Advertising Services

70k–75k base plus 20% performance bonus (potential to exceed 20% based on metrics).

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We may use AI tools to support parts of the hiring process; however, final hiring decisions are made by humans. For more information about how your data is processed, please contact us.