Team Lead, Management

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

The Team Leader is responsible for supporting departmental activities within a specific facility. In collaboration with the Supervisor and/or Manager, the Team Leader oversees daily department production activity, facilitates workflow, and provides guidance to staff. Additionally, the Team Leader plays a key role in training, assisting, and monitoring staff to ensure operational efficiency and adherence to company policies and procedures.

• Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency.
• Under the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters.
• Ensure regular inventory audits are performed, escalating any non-reconciled discrepancies to the direct Manager for resolution.
• Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager.
• Delegate and direct daily workflow needs to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes.
• Follow established Service Level Agreements (SLAs).
• Assure that safety protocols are followed at all times, escalating any issues directly to Management, and performing daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards.
• Able to drive trucks and vans when needed.

• High School Diploma or equivalent.
• Previous leadership experience required.
• 1-3 years of clerical experience required.
• Proficiency in Microsoft Office applications.
• Strong communication skills, both written and verbal.
• Proficient analytical, decision-making, and problem‑solving skills.
• Excellent interpersonal and relationship-building skills.
• Strong prioritizing and time management skills.
• Entry level leadership skills.
• Computer skills are required – Word and Excel.

The pay range for this position starts at $20.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.